Guarantees, Warranties and Disclaimers
use a "Gateway" system for processing your online orders, your card is
charged at the time of ordering and my staff and i never get to see the
actual card number. The gateway is owned by Australia Post and the
cards are processed by Westpac. The good thing is that we don't see or
store card details, so any loss arising from a transaction with our
site is covered by the bank The bad part is that processing credits is
I stand behind everything I
sell, coffee or equipment. All coffees are personally tasted by me and all
equipment tested before delivery. If you get a coffee you don’t like, I’ll
replace it or refund your money. If your equipment is damaged on delivery
or non functional, ditto. Otherwise normal equipment warranties apply.
However, I refuse to sell anything but the best quality products I can
find, which sometimes means I have to stop supplying coffees or products
which aren’t up to standard.
OFFICIAL WEBSITE INFO AND LEGAL DISCLAIMERS
All prices quoted on the site
order pages are in Australian Dollars and are current. Prices include
Australian GST where applicable.
Information submitted via the
order pages is protected by 128 bit SSL encryption.
Your personal details will
not be shared with any third party. You can have these details amended or
deleted at any time, simply by submitting an email request. We do not
want or require any personal details other than the
information needed to fill your orders promptly and
Coffee is a
perishable product; we don't want it back. If we've made a
mistake with your coffee order we'll ship you a corrected replacement free
of charge and you're welcome to keep the original order. In the event of
your parcel getting "lost in the mail" we'll replace it free of
Equipment: please check the
specifications and compatibility of the items being ordered to ensure
they are what you require as we do not supply goods on a trial
We are happy to
advise on the compatibility or suitability of the equipment being
purchased. We cannot, however, guarantee that you have the skills to
get the best from it and we take no responsibility that it will meet
do not refund or credit for incorrect choice.
Equipment is shipped with a
"back to base" warranty. You bear the costs of returning
it to us for service, we bear the costs in getting it back to you.
incurred in returning the product to us for repair or replacement are
Warranty on all equipment will be the manufacturers warranty and
at the manufacturers discretion.
your responsibility to ensure that all products are suitably packaged in
order to prevent damage during return shipping.
no responsibility for returned goods lost in transit. It is your
responsibility to insure them.